Privacy Policy

Latest update date: [2606-03-25]

Effective Date: [March 25, 2022]

Brand Name: ZWMSSLL

Website Address: http://zwmssll.com

Contact email: zwmssll@outlook.com

1. Introduction

[ZWMSSLL] (hereinafter referred to as “we”, “our” or “this website”) operates the ZWMSLL shop e-commerce business, providing global users with product sales and related services. We are well aware of the importance of personal information protection. This privacy policy aims to explain to you how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or purchase goods.

Scope of application: This policy applies to all personal information collected through our website, mobile applications, mini programs, customer service channels, and offline activities. If there is a conflict between this policy and specific legal requirements in your country/region, the legal requirements of that country/region shall prevail.

2. Categories of personal information we collect

We may collect the following types of personal information, depending on how you interact with us:

-Identity and contact information: Name, username, email address, mailing address (billing address/shipping address), phone number, date of birth (if applicable).

-Account and transaction information: login credentials (encrypted storage), order details, purchase history, payment information (such as credit/debit card information, payment platform account), return records, evaluation content.

-Technical information: IP address, device identifiers (such as IDFA, GAID), browser type and version, operating system, language settings, access time, source URL, page clickstream, dwell time.

-Location information: The shipping address you voluntarily provided; If you authorize the location function to be enabled, we may collect precise geographic locations (for shipping calculations or store recommendations).

-Interactive information: communication records with customer service (including online chats, emails, phone recordings), questionnaire feedback, and records of participation in marketing activities.

-Preference and profile information: interest tags generated based on your browsing and purchasing behavior, used for personalized recommendations and advertising.

Sensitive personal information: According to relevant laws, the following information may be considered sensitive personal information: bank account information, precise geographic location (such as enabling location tracking), information of children under 14 years old, and account login password. We only process sensitive personal information within the necessary scope of obtaining your explicit consent or fulfilling legal obligations.

3. How we use your personal information

We use your personal information for the following commercial purposes:

Usage purpose description

Process orders and fulfill contracts to complete product ordering, payment, logistics delivery, after-sales service, returns and exchanges.

Account management and security: Create and maintain your account; Verify identity; Preventing fraud and abuse; Send account security alerts.

Marketing and personalized recommendations send you promotional information and new product notifications (with your consent); Display personalized product recommendations based on your preferences; Manage the emails or messages you subscribe to. You can unsubscribe at any time.

Improve service and user experience analysis of website usage, optimize website functionality and page design; Conduct data statistics and market research.

Customer support responds to your inquiries, complaints, and feedback; Handle refunds and after-sales issues.

Compliance with applicable laws and regulations (such as tax records, export controls), court orders, or government investigations; Protect the legitimate rights and interests of us and our users.

4. How do we share, transfer, or publicly disclose your personal information

We promise not to sell your personal information. Only share with third parties in the following situations:

-Service provider: We entrust a third party to assist us in operating our business, including:

-Payment processing (such as PayPal, Stripe, Alipay, WeChat Pay)

-Logistics delivery (such as USPS, DHL, FedEx, local courier companies)

-Cloud storage and technology services (such as AWS, Shopify)

-Marketing and data analysis (such as Google Analytics, Klaviyo)

-Customer Service System

These third parties are only authorized to use your information within the scope necessary to provide the service and assume confidentiality obligations.

-Legal requirements: based on laws, subpoenas, court orders, or government investigations, or to protect the rights, property, or safety of us, users, or the public.

-Business Transfer: In the event of a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of the transaction assets, and we will require the successor to continue to comply with this policy.

-With your consent: Share specific information with other third parties after obtaining your explicit consent.

5. Cross border data transmission

Due to our global user base, your personal information may be transferred and stored in the United States or any country/region where our service providers are located. The data protection laws in these countries/regions may differ from those in your country/region. When we transfer personal information overseas, we will take appropriate safeguard measures, including but not limited to:

-Sign a data processing agreement based on Standard Contract Terms (SCC) with the recipient;

-Ensure that the recipient has an equal level of data protection (such as through company binding rules);

-Obtain your explicit consent when necessary.

For Chinese users, we will store personal information collected and generated within the territory of the People’s Republic of China on domestic servers. If it is necessary to transmit overseas, we will conduct security assessments, certifications, or enter into standard contracts in accordance with the Personal Information Protection Law, and obtain your separate consent.

6. Data Security and Retention

We use industry standard security technologies, including SSL/TLS encrypted transmission, firewalls, access control, and data anonymization, to protect your personal information. However, Internet transmission cannot guarantee absolute security. Please understand.

The period for which we retain your personal information depends on the following factors:

-The time necessary to achieve the objectives stated in this policy (e.g. order information is typically retained for 7-10 years according to tax regulations);

-The retention period stipulated by law, contract or similar obligations;

-Reasonable time required for litigation, dispute resolution, or agreement enforcement.

After exceeding the retention period, we will anonymize or securely delete the information.

7. Your Rights

Depending on your location, you may have some or all of the following rights:

-Right to Information: Understand our collection, use, and sharing of your personal information.

-Access: Obtain a copy of your personal information that we hold.

-Correction right: Request correction of inaccurate or incomplete personal information.

-Delete right: Request to delete your personal information (except as otherwise provided by law).

-Restricted processing rights: In certain circumstances, request us to suspend processing your information.

-Data portability right: Obtain the personal information you provide in a structured, commonly used, and machine-readable format and transmit it to other controllers.

-Right of objection: Oppose the processing of your personal information based on legitimate interests, or oppose the receipt of direct marketing information.

-Withdrawal of consent: When processing based on your consent, you have the right to withdraw your consent at any time (without affecting the legality of processing based on consent before withdrawal).

-Account cancellation: You can cancel your account through “Account Settings” or contact customer service. After cancellation, we will delete or anonymize your personal information, except for those required by law to be retained.

How to exercise rights:

Please submit your request through [insert private email] or [insert online form link]. To verify your identity, we may require you to provide account information or proof of identity. We will respond within the legally prescribed time frame (usually 30 days).

Non discrimination: We will not refuse to provide goods or services, charge different prices, or engage in discriminatory treatment based on your exercise of privacy rights.

8. Cookies and similar technologies

We use technologies such as cookies, pixel tags, and local storage to:

-Maintain your login status;

-Record the contents of the shopping cart;

-Analyze website traffic and user behavior;

-Provide personalized advertising (if applicable).

You can manage or disable cookies through browser settings, but some features may not function properly as a result. For detailed cookie categories and management methods, please refer to our Cookie Statement.

9. Privacy of Minors

Our website is aimed at adults aged 18 and above. We do not intentionally collect personal information from minors under the age of 14 (or a higher age according to applicable laws). If we discover that underage information has been mistakenly collected, we will immediately delete it. If you are a parent or guardian and find that your child has provided us with personal information, please contact us.

10. Third party links

This website may contain links to third-party websites, plugins, or applications. Clicking on these links or enabling them may allow third parties to collect or share your data. We have no control over these third-party websites and are not responsible for their privacy policies or content. We suggest that you read the privacy policy of this third party.

11. Update of Privacy Policy

We may update this privacy policy from time to time. For significant changes (such as changes in the purpose or method of personal information processing), we will notify you through prominent announcements on our website, pop ups, or emails. The updated policy will indicate the new ‘latest update date’ and replace the previous version after it takes effect.

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Supplementary provisions for specific jurisdictions

For California residents (according to CCPA/CPRA)

If you are a resident of California, the following additional terms apply:

Personal Information Collection and Disclosure Instructions

In the past 12 months, we have collected all categories of personal information listed in Section 2 and used it for commercial purposes as described in Section 3. We may disclose the above information to third parties (service providers, contractors) as described in Section 4, but we have not “sold” or “shared” your personal information (for cross contextual behavioral advertising). If we use your sensitive personal information for purposes other than inferring consumer characteristics, we will provide notification and options as required by law.

Sensitive personal information

We may collect sensitive personal information such as account login credentials and precise geographic location (if authorized by you). We only use this information to provide the services you request (such as delivery) or as permitted by law, and it is not used to infer your characteristics.

California residents’ rights

In addition to the aforementioned general rights, California residents also enjoy:

-The right to restrict the use of sensitive personal information: You have the right to instruct us to use your sensitive personal information only within the scope necessary to provide the service.

-Authorized Agent: You can submit a request through an authorized agent registered with the California Secretary of State, and we may require the agent to provide your written permission or conduct direct identity verification.

Exercise method:

Please pass zwmssll@outlook.com Submit a request and indicate ‘CCPA request’ in the subject line. We will confirm receipt within 10 days and provide a substantive response within 45 days.

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For EU/UK residents (based on GDPR/UK GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following supplementary terms apply:

Data controller

ZWMSLL (contact information as above) is the controller of your personal information.

Legal Basis for Handling

We process your personal information mainly based on the following legal grounds:

-Fulfilling the contract: processing orders, delivering goods, and providing after-sales service.

-Legitimate interests: improving website security, preventing fraud, direct marketing (subject to compliance with electronic privacy directives), analyzing user behavior to optimize business.

-Legal obligations: To comply with tax, accounting, anti money laundering and other legal provisions.

-Consent: In the event that you voluntarily subscribe to marketing communications, agree to non essential cookies, etc.

data transmission

When we transfer your personal information to countries outside the European Economic Area (especially the United States), we ensure that there is a legal transfer mechanism in place (such as standard contractual terms approved by the European Commission). You can obtain a copy of the relevant safeguard measures by contacting us.

Complaint right

You have the right to file a complaint with the data protection authorities of EU member states where you frequently reside, work, or are suspected of violating regulations. UK users can file complaints with the Information Commissioner’s Office (ICO).

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For Chinese residents (according to the Personal Information Protection Law)

If you are a resident of mainland China, the following supplementary terms apply:

Individual consent for handling sensitive personal information

When we process sensitive personal information (such as bank accounts, precise location, and information of children under 14 years old), we will obtain your separate consent in accordance with the law and inform you of the necessity of processing and the impact on your rights.

Personal information export

If your personal information needs to be provided overseas, we will conduct security assessments, personal information protection certifications, or enter into standard contracts in accordance with the regulations of the national cyberspace administration, and obtain your separate consent.

Exercise of rights

You have the right to request an explanation of our personal information processing rules. You can also file complaints and reports with regulatory agencies such as the National Cyberspace Administration.

storage

The personal information we collect and generate within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China. If it is necessary to leave the country, the above requirements will be followed.

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12. Contact Us

If you have any questions, complaints or need to exercise your privacy rights regarding this privacy policy, please contact us through the following methods:

-Email: zwmssll@outlook.com  

We will review your question as soon as possible and provide a response within the legal timeframe (usually 15-30 days).